Return & Refund Policy

At EndoHug, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all original accessories.

To start a return, please contact us at endohug@outlook.com with your order number and reason for the return. We will provide you with return instructions.

Return Shipping

Customers are fully responsible for all return shipping costs.

We do not provide prepaid return labels, and original shipping charges (if any) are non-refundable.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used or worn products.
• Items damaged due to misuse.
• Products returned without original packaging.
• Gift cards (if applicable).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery at endohug@outlook.com. Please include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow our standard return procedure.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: endohug@outlook.com