Shipping Policy

Thank you for shopping with EndoHug. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–2 business days after payment is received.

• Orders are processed Monday through Friday, excluding public holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Time

International Delivery: 6–10 business days

Please note that delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at endohug@outlook.com. We will work with the shipping carrier to help locate your order.

Please note that EndoHug is not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Email: endohug@outlook.com